Tragedy & Disaster

Tragedy Support Line

In partnership with Crisis Response Network, Centerpoint activates a Tragedy Support Line for those affected by local and national crisis situations. The Tragedy Support Line number is 1-800-203-CARE (2273) and can be called toll-free from anywhere.

Psychological First Aid Training

Psychological First Aid is an evidence-informed approach for assisting children, adolescents, adults, and families in the aftermath of disaster, terrorism and trauma.

Psychological First Aid is designed to reduce the initial distress caused by traumatic events and foster short- and long-term adaptive functioning and coping.

Upcoming Events

EventSpot by Constant Contact

SAMHSA Disaster Distress Line

Centerpoint is a proud partner of the Substance Abuse and Mental Health Services Administration’s (SAMHSA) Disaster Distress Helpline.

The Disaster Distress Helpline is a national hotline dedicated to providing year-round immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

To find out more visit the SAMHSA Disaster Distress website here (

Mobile Command Vehicle

Centerpoint operates and dispatches a multifunctional mobile command response vehicle that can be deployed to disaster or shelter locations and serve as a communication hub for impacted community members, first responders and those providing therapeutic and/or emotional support. With an onboard generator, the vehicle is self-sustainable even in cases of limited or no-access to a power supply.

Arizona Emergency Interfaith Services

Centerpoint is developing a faith-based collaboration network of disaster service organizations and congregations to provide disaster readiness, response and recovery services for Arizona. AZ-EIS will focus on pre-disaster partnership, planning, preparedness and exercises to be able to respond quickly and effectively after a disaster or tragedy. This program is being modelled after an extremely successful program in New York (

First Responder

Bulletproof and Firestrong Support Lines

Centerpoint is proud to partner with Crisis Response Network (CRN) and the 100 Club of Arizona who supports all city, county, state, federal and tribal public safety agencies, fire services, probation, corrections, parole and law enforcement departments who provide for the safety of the citizens of Arizona. They also support officers and firefighters who are called to active duty military while still employed by a qualified public safety agency. CRN supports the 100 Club and its members by providing an independent, confidential fire support crisis line for fire personnel and their families and an independent, confidential law enforcement support crisis line for police servicemen and women and their families.

  • Firestrong(602) 845-FIRE (3473) – an independent, confidential fire support crisis line for fire personnel and their families.
  • Bullet Proof(602) 433-COPS (2677) – an independent, confidential law enforcement support crisis line for police servicemen and women and their families.

Crisis Intervention Team (CIT) Training

Crisis Intervention Training (CIT) is an innovative first-responder model of police-based crisis intervention with community, health care, consumer and advocacy partnerships. The CIT Model was first developed in Memphis and has spread throughout the country. It is known as the “Memphis Model” and provides crisis intervention training for law enforcement to better interact with those experiencing a mental health crisis. This training has proven to improve the safety of patrol officers, consumers, family members and citizens within the community.

The CIT Model reduces both stigma and the need for further involvement with the criminal justice system.

CIT provides a forum for effective problem solving regarding the interaction between the criminal justice and mental health care system and creates the context for sustainable change.

Centerpoint staff support the Arizona based CIT trainings and is actively involved in the training process.

  • Phoenix-based CIT program (six times per year)
  • East Valley CIT program (two-four times per year)

Centerpoint staff is helping to expand the reach of the CIT training to other parts of the state. Currently working with Yavapai County to hold a CIT class in the near future.

Mental Health First Aid - Public Safety Training

Similar to ‘First Aid’ and CPR, ‘Mental Health First Aid’ teaches individuals how to help those experiencing mental health challenges or crises. Mental Health First Aid (MHFA) is a groundbreaking, internationally recognized and evidence-based training program committed to empowering individuals to identify, understand and respond to those in mental health and substance abuse crises.

Centerpoint works with Crisis Response Network who is certified by the National Council for Behavioral Health to provide MHFA courses to Law Enforcement staff. The program works to educate the public about mental health challenges, the warning signs and how to connect those in need to support systems. While MHFA does not promise to prevent mental health emergencies, it provides participants with the tools necessary to become a lifeline.

Emotional Survival for First Responders

CRN teaches a career survival class for newly graduated police officers and their significant others. Police officers recognize that stress is a bi-product of working in their profession. Many officers know that this stress can lead to anxiety, depression, acute stress and post-traumatic stress disorder (PTSD). However, most officers are not aware of the specific types of stress and techniques they can used to combat that stress.

For the first time, specific types of stress are defined (physical, psychological, acute, chronic, anticipatory and psychosocial). These stressors coupled with our “fight or flight” response and hypervigilance, cause biological stress. Biological stress is defined as increased breathing rate, heart rate and blood pressure. The training provides them with skills and tools to help reduce stress as it occurs right in the patrol car where it is at its peak.

Spouses and significant others (SO’s) are encouraged to learn about the types of stress officers experience and learn about the signs and symptoms. SO’s learn how to have courageous conversations with their family members and how to work together at reducing life threatening health incidents. Working together, these skills and tools reduce the likelihood of anxiety, depression, acute stress and post-traumatic stress disorder (PTSD) in officers and their families.

"Eight-months after Hurricane Katrina research demonstrated that 31% of impacted individuals met criteria for a mood or anxiety disorder, 11% had a severe mood or anxiety disorder, and 20% had mild-moderate mood or anxiety disorder. Only 7% had received any type of psychotherapy post-disaster." (Wang, et al., 2007)

"Psychological impairment post-disaster varies by the type of disaster. 67% of individuals who experience mass violence, 39% exposed to technological disasters and 34% of people exposed to natural disasters become severely impaired." (Norris et al., 2002)

"Human-made disasters have been shown to cause more frequent and more persistent psychiatric symptoms and distress." (Ursano, Fullerton, Benedek, 2009)

"Social support, social connectedness and social cohesion are keys in developing post-disaster resilience." (Ursano, Fullerton, Benedek, 2009)

"Mental health must foster creative population and clinical collaborations that will address prevention, early intervention, treatment, and recovery; that will recognize and build resilience; that will extend to all potential morbidity patterns, and will enhance mental health capacity beyond the disaster." (Ursano, Fullerton, Benedek, 2009)

"Disasters with higher mortality rates have a higher prevalence of psychological problems primarily due to bereavement." (Ursano, Fullerton, Benedek, 2009)

"Financial loss and loss of possessions is directly correlated to rates of PTSD after a disaster." (Armenian et al., 2000)

Research shows a link between exposure to trauma and the onset of other healthcare needs immediately following a disaster. (PHE, 2012)

Studies correlate trauma with later cardiovascular, musculoskeletal, and neurological illness, as well as psychiatric diagnoses such as Post-Traumatic Stress Disorder (PTSD), anxiety, depression, and substance abuse disorders. (PHE, 2012)

The exposure of disaster responders and volunteers to widespread destruction, the injury or death of others, or to hazardous materials may result in distress or a need for support. (PHE, 2012)

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